Refund Policy

1. Overview

At Scribbes, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued for subscription payments, as well as our cancellation procedures.

Digital Service: Scribbes is a digital subscription service, and refunds are governed by applicable consumer protection laws for digital services.

This policy applies to all paid subscription plans offered by Scribbes. By purchasing a subscription, you acknowledge and agree to the terms outlined in this Refund Policy.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your Scribbes subscription at any time through:

• Your account settings in the Scribbes dashboard
• Contacting our support team at [email protected]
• Using the cancellation link in your subscription confirmation email

2.2 Effect of Cancellation

When you cancel your subscription:

• You will retain access to your paid plan features until the end of your current billing period
• No further charges will be made to your payment method
• Your account will automatically downgrade to the Free plan at the end of the billing period
• Your existing content and data will be preserved according to the Free plan's storage limits
• You may reactivate your subscription at any time

2.3 No Partial Refunds for Early Cancellation

Cancellations do not result in prorated refunds for the unused portion of your billing period, except in cases covered by our 7-Day Money-Back Guarantee or other specific circumstances outlined in this policy.

3. 7-Day Money-Back Guarantee

3.1 Eligibility

We offer a 7-day money-back guarantee for new subscribers. You are eligible for a full refund if:

• You are a first-time subscriber to Scribbes (this applies to your first paid subscription only)
• You request a refund within 7 calendar days of your initial subscription purchase
• You have not previously received a refund under this guarantee
• Your account has not been terminated for violation of our Terms of Service

3.2 What's Covered

The 7-day money-back guarantee applies to:

• Monthly subscription plans (first month only)
• Annual subscription plans (full amount)
• All paid tiers (Starter, Creator, Studio)

3.3 How to Request

To request a refund under the 7-day money-back guarantee, contact us at [email protected] with:

• Your account email address
• Date of subscription purchase
• Brief reason for the refund request (optional but helpful for improving our service)

3.4 Processing Time

Approved refunds will be processed within 5-7 business days. Processing times may vary depending on the payment provider and your financial institution.

4. Refunds for Billing Errors

4.1 Duplicate Charges

If you were charged more than once for the same subscription period due to a technical error, we will issue a full refund for the duplicate charge(s).

4.2 Incorrect Amount

If you were charged an incorrect amount (higher than the advertised price for your selected plan), we will refund the difference.

4.3 Unauthorized Charges

If you believe you were charged without authorization, please contact us immediately at [email protected]. We will investigate and issue a refund if the charge was made in error.

4.4 Reporting Billing Errors

Billing errors must be reported within 60 days of the charge appearing on your statement. Please provide:

• Transaction date and amount
• Description of the error
• Supporting documentation (e.g., screenshots, bank statements)

5. Refunds for Service Outages

5.1 Significant Service Disruptions

If Scribbes experiences significant downtime or service disruptions that prevent you from using core features for an extended period, we may issue prorated refunds or service credits at our discretion.

5.2 What Qualifies

Service outages eligible for refunds typically include:

• Complete service unavailability for more than 24 consecutive hours
• Critical feature failures affecting all users for extended periods
• Data loss due to system failures (subject to investigation)

5.3 What Doesn't Qualify

The following do not qualify for service outage refunds:

• Scheduled maintenance (announced in advance)
• Brief service interruptions (less than 1 hour)
• Issues caused by your internet connection or device
• Third-party service disruptions beyond our control
• Feature limitations of your chosen plan

5.4 Requesting a Service Outage Refund

To request a refund for service outages, contact us at [email protected] with:

• Dates and times of the outage
• Description of the issue
• Impact on your usage

We will review each request on a case-by-case basis and may issue prorated credits or refunds as appropriate.

6. Subscription Renewals

6.1 Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You will be charged the then-current rate for your plan.

6.2 Renewal Notifications

We will send you email notifications before your subscription renews, typically:

• 7 days before renewal for monthly subscriptions
• 30 days before renewal for annual subscriptions

6.3 No Refunds for Renewals

Subscription renewals are not eligible for refunds under the 7-day money-back guarantee. To avoid being charged for a renewal, you must cancel your subscription before the renewal date.

6.4 Forgotten Cancellations

If you intended to cancel but forgot and were charged for a renewal, we may issue a refund at our discretion if:

• You contact us within 48 hours of the renewal charge
• You have not used the Service since the renewal
• This is your first such request

Such requests are evaluated on a case-by-case basis and are not guaranteed.

7. Annual Subscriptions

7.1 7-Day Money-Back Guarantee

Annual subscriptions are eligible for a full refund if requested within 7 days of the initial purchase, as outlined in Section 3.

7.2 After the Guarantee Period

After the 7-day money-back guarantee period expires, annual subscriptions are non-refundable. You may cancel to prevent future renewals, but no prorated refund will be issued for the remaining months of the annual term.

7.3 Downgrading from Annual

You cannot downgrade from an annual subscription to a monthly subscription mid-term. If you cancel an annual subscription, you will retain access until the end of the annual period, at which point you may choose a different plan.

8. Plan Changes and Upgrades

8.1 Upgrading Your Plan

When you upgrade to a higher-tier plan:

• You will be charged the prorated difference for the remainder of your current billing period
• Your next full charge will be at the new plan's rate
• Upgrades take effect immediately

8.2 Downgrading Your Plan

When you downgrade to a lower-tier plan:

• The change takes effect at the end of your current billing period
• No refund is issued for the difference in plan pricing
• You retain access to your current plan's features until the downgrade takes effect

9. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• Requests made after the 7-day money-back guarantee period (for new subscriptions)
• Subscription renewals (unless covered by specific exceptions in Section 6.4)
• Partial refunds for unused time within a billing period (except for service outages)
• Change of mind after the guarantee period
• Failure to use the Service or access features
• Dissatisfaction with features that were clearly described before purchase
• Account termination due to violation of our Terms of Service
• Chargebacks or payment disputes initiated without contacting us first
• Free plan usage (no charges involved)

10. Free Plan

The Free plan does not involve any subscription charges and is therefore not subject to refunds. Users on the Free plan may upgrade to a paid plan at any time.

11. Payment Disputes and Chargebacks

11.1 Contact Us First

If you have concerns about a charge, please contact us at [email protected] before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving billing issues fairly and promptly.

11.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension or termination of your account
• Loss of access to your content and data
• Ineligibility for future refunds or service credits

11.3 Fraudulent Chargebacks

Chargebacks deemed fraudulent or unjustified may result in permanent account termination and may be reported to relevant authorities.

12. Refund Processing

12.1 Review Period

We will review all refund requests within 5-7 business days of receipt. You will receive an email notification of our decision.

12.2 Approved Refunds

If your refund is approved:

• The refund will be processed to your original payment method
• Processing times may vary depending on the payment provider and your financial institution
• You will receive a confirmation email once the refund is processed

12.3 Denied Refunds

If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by providing additional information or clarification.

13. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund that is not covered by this policy, please contact us at [email protected] with a detailed explanation.

We will review such requests on a case-by-case basis and may issue refunds or credits at our sole discretion.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.

Your continued use of the Service after changes to this policy constitutes your acceptance of the updated terms.

15. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Email: [email protected]
Subject Line: "Refund Request" or "Refund Policy Question"

Please include your account email address and relevant details in your message. We aim to respond to all inquiries within 24-48 hours.